Help desk and technical support specialists provide technical assistance, support, and advice to customers and other users. Technical support specialists answer technical support inquires and may run automatic diagnostics programs to resolve problems. In addition, technical support specialists oversee the daily performance of their company’s computer systems and evaluate the usefulness of software programs.

Help desk technicians field telephone calls and e-mail messages from customers who are seeking guidance on technical problems. In responding to these requests for guidance, help desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then walk the customer through the problem-solving steps.

Employment Information
Help desk and technical support specialists held about 518,000 jobs in 2004. About 23 percent of these jobs were in professional, scientific, and technical services industries. Other companies that employed a significant number of help desk and technical support specialists include insurance companies, banks, government agencies, educational institutions, and retail vendors of computers, office equipment, and home electronic equipment.

• Our Industries
  1EZ works with leading companies in a range of industries to provide world-class IT staffing solutions.
  
  
• Our Services
  1EZ offers several kinds of placement services to fit the unique staffing needs of your company.
  
  
• Our Specialties
  1EZ has access to expertise in virtually all technology disciplines representing most every skill set.