Application Maintenance
1EZ Consulting’s Application Maintenance process allows effective capture and reporting resolution of maintenance requests. This process enables our clients to stay ahead of the game by focusing their key resources on important initiatives while we manage the day-to-day systems and applications functionality.
This process also supports a distributed delivery environment so that work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of the following activities can be governed and monitored by a service-level agreement framework:
- Requests management
- Incidents management
- Requests processing
- Work-arounds
- Resolution
- Root cause analysis
Our Application Maintenance services deliver:
- Reduction in total cost of ownership
- Continuous improvements in quality of services
- Improved application stability
- Support cost reduction, thereby enabling more avenues to invest in our client’s strategic IT initiatives
1EZ’s unique value proposition lies in our ability to utilize global data models for application maintenance; use the knowledge acquired in creating a transformation plan to optimize, innovate, and expand our services; improve productivity, thus reducing the cost of maintenance; and to consult with you on disposition plans for the applications.
Overview • Our Approach • Our Services • Our Technologies